To our customers, we ask you to please check your e-mails for shipping and tracking information. We would also ask those with spam blocks to allow franklintime@comcast.net. Or check your spam folders before you delete them, otherwise we cannot get you your order information.

SALES TAX:

A sales tax of 5% will be charged to any order shipped to a Massachusetts address.
No sales tax is charged to orders shipping to any other state.

SHIPPING INFO:

Shipping Charges are added to your order in real time before you finalize your order. Canadian Residents - International Express or International Priority shipping charges are added to your order in real time. All import duties or GST taxes are your responsibility and not included in your order total at checkout.

SHIP METHODS USA - We ship either by the US Postal Service or FedEx. Therefore we ask you to provide both a mailing and physical address if they are different. FedEx cannot deliver to a PO Box.
CANADIAN RESIDENTS - We ship by Internationl Express Mail, or International Priority Mail from the US Postal Service.

SHIPPING TIME USA: We ship from Massachusetts. Ground shipping time ranges from 1 to 8 business days, depending on destination address.
SHIPPING TIME CANADA: International Express Mail about 3 to 5 business days. International Priority Mail about 6 to 10 business days. Note: These times do not include time in customs and delivery time from your local postal center to your home.

EXPEDITED SHIPPING USA: We offer one [1] day or second [2nd] day shipping. These charges are added to your order in real time. We ask you to provide both a mailing and physical address if different.
Note: Orders placed before 12 Noon Eastern time will ship same day. Orders placed after 12 Noon Eastern time will ship the next day.

PRIVACY STATEMENT:

We will NEVER sell your name or e-mail address to a mailing list. All information you submit to us will remain confidential. We respect the privacy of our customers.

What Information We Collect:
To process and ship your order the following information is collected from you: Name, Shipping / Billing Address, Email Address, Phone Number, and Credit Card Information.

We collect this information only to process, ship, and contact you if necessary about your order. A valid e-mail address is needed for the automated order confirmation to be sent to you. If you have spam block on your email account please add [ franklintime@comcast.net ] to your okay list. If you do not, you will not receive the confirmation email.

From time to time we may contact you by mail regarding special offers. If you do not wish us to do so, please note this on the comments section of your order form.

We use secure SSL technology to ensure the safety of your information.

RETURN POLICY:

Please save all original packaging and printed material if possible.
We offer a 30 day satisfaction guarantee. If you are not satisfied with an item, you may return the item to us in its original packaging with all the printed material that came with the original shipment. There is no restocking fee if returned in full within 30 days. You are obliged to pay for any return shipping fees.

BEFORE YOU RETURN ANY ITEM: Please call us at 1 - 508 - 528 - 9778 for a return authorization number. Or you may Email us to obtain an RMA number. Please write the return authorization number on the package when you return the item.
A. We can not accept any returns without a return authorization number.
B. We can not accept any return shipment COD.
C. Any returned item that has been damaged or altered by misuse or neglect while in use or damaged in shipment due to improper repackaging can not be refunded.
AFTER 30 DAYS: All policies stated above are in effect. Any item returned after 30 days of date of receipt will be charged a 15% restocking fee.
AFTER 60 DAYS: We cannot accept returns under our satisfaction guarantee after 60 days from date of shipment.
** Save all original packaging including shipping box, the package the item came in (if applicable), printed material and packaging material such as inserts and fillers.

Payment Terms

CREDIT CARDS: We accept Visa, MasterCard, and Discover (or other Novus products). When using credit cards, we require the following information: account number, credit card type, cardholder’s name, expiration date, and card ID [ the last 3 digits on back of card ] exactly as it appears on the card. Incomplete credit card information cannot be processed. Declined bank authorization will not be processed. For these reasons, and to ensure your protection, all credit card orders must include your name, address, telephone number, and email address.

PURCHASE ORDERS

We accept purchase orders from businesses and public organizations. Fax purchase orders to 508-528-9399. Include ship to person/department and address; bill to address; phone and email contact. Purchase order terms are net 30 from date of shipment.

PERSONAL CHECKS

Items purchased by personal check will be shipped no sooner than 5 days after receipt of check. We must receive your check before we can send out your order. Check purchases must include your name, address and telephone number for verification and protection. Remember to sign your check. Make check payable to Franklin Time & Weather Sales, Inc. Mail your check and your order form to Franklin Time & Weather Sales, Inc.; PO Box 701; Franklin, Massachusetts, (MA), 02038.

MONEY ORDERS: Items purchased with a money order or a bank check will be shipped upon receipt in accordance with our shipping policy. Please make money order or bank check payable to Franklin Time & Weather, and mail to us at the address listed above.

NEVER SEND CASH: We cannot accept any mail order received in cash. We are not responsible for orders/payments lost or delayed in the mail.

FRAUD POLICY: Franklin Time & Weather is committed to eliminating fraud on the Internet and by the mail. WE WILL PROSECUTE ANY ATTEMPT AT FRAUD TO THE FULLEST EXTENT OF THE LAW.